Contact

There is no contact form on this site, and no field anywhere to type into. Everything arrives by email, which keeps the arrangement simple and means nothing is collected from you unless you choose to write.

Email address

Write to info@mildfactor.online. Messages are read by the editorial team of the publisher and answered in the order they arrive. A reply usually takes a few working days.

Publisher details

Post can be sent to the address above. Email is considerably faster.

What this address is useful for

• Corrections: a sentence on this site that is wrong, outdated or confusing. Name the page and the sentence.
• Suggestions for questions that are missing and that other readers would plausibly ask.
• Privacy requests, including access to or correction of information held about you. Put "Privacy request" in the subject line, as described in the Privacy Policy.
• Questions about the affiliate arrangement described in the affiliate disclosure.
• Legal and rights matters concerning material published here.

What it cannot help with

Mildfactor does not provide technical support. There is no diagnosis service, no remote assistance and no individual troubleshooting, and nobody from this site will ever ask for access to your computer or offer to telephone you about it. For a problem with one specific machine, a local technician or the vendor's own support channel will do better.

It also cannot help with an account you have lost access to, because only the service that holds the account can restore it, or with a payment dispute, which belongs with your bank and the vendor.

Before you write

Please do not send health details, financial account numbers, identity documents or other sensitive information. None of it is needed to answer anything, and anything of that kind that arrives is deleted once the message has been dealt with. What happens to an email after it arrives, and how long it is kept, is set out in the Privacy Policy.